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Policies

Privacy

Dr. Cook’s practice, as a matter of policy, conforms to all relevant state and federal guidelines regarding the confidentiality of patient information. Personal information collected by Dr. Cook or provided by the patient in the course of receiving services from Dr. Cook is never shared without the express, written consent of the patient. Such consent may be revoked, in writing, by the patient at any time.

Missed Appointment Policy

In order to ensure the most efficient use of Dr. Cook’s time, and out of respect for each patient’s time and schedule, there is a charge for missed appointments or an appointment cancellation with inadequate notice. This includes office visits as well as telephone consultations.

  1. The charge for a missed appointment (with no prior notice) is $75.
  2. The charge for an appointment cancelled with fewer than 48 hours notice is $50. The fee for appointment cancellations received with fewer than 48 hours notice may be waived at Dr. Cook’s discretion if the original appointment can be rescheduled within the same week. (Note: Availability of time slots on short notice is generally limited.)

Phone, text message and voicemail are accepted forms of communication for appointment cancellations – email is not.

Telephone Consultation Policy

Dr. Cook is available for phone consultations with previously seen patients who have an established and current chart. Patients are advised that certain conditions and/or situations may require a face-to-face consultation in order to ensure patient safety and the highest quality service to the patient. Telephone consultations must be scheduled in advance and are subject to the terms and conditions of the missed/cancelled consultation policy below.

Telephone consultations are billed at a rate of $25.00 for each 15 minutes (or any portion thereof). Payment arrangements must be made in advance of the consultation.

In order to ensure the most efficient use of Dr. Cook’s time, and out of respect for each patient’s time and schedule, there will be a charge for a missed telephone consultation or cancellation that is received fewer than 48 hours before the scheduled consultation.

Policy on Nutritional Supplementation

Nutritional supplements are only offered as part of an ongoing program of counseling, consultation, assessment and evaluation. Because nutritional supplements offered by Dr. Cook are pharmaceutical-grade products sold only to professionals, they are never provided without an initial nutritional consultation and assessment. Dr. Cook may require updated medical and health information before proceeding with a recommendation for supplements. The initial nutritional consultation and assessment requires a face-to-face meeting and cannot be performed over the telephone.

Policy on Legal Disputes

As a matter of policy, Dr. Cook does not become professionally involved in the ongoing or pending legal disputes of her clients. Clients seeking professional testimony or consultation in support of a legal or social services dispute will be referred to another qualified service provider. It is the responsibility of each client to notify Dr. Cook immediately if they become involved in a legal dispute related to a current, or planned, course of treatment.

Policy on Health Insurance

New patients who carry, or are covered by, health insurance (either individual or family policy) will be asked to provide their health insurance card so that Dr. Cook may make a copy for her records. For those patients whose services are covered by health insurance, payment arrangements for services rendered are provisional until the following information is received in Dr. Cook’s office:

If, based on information provided by the patient’s insurance company, previous cash, check or credit card payments to Dr. Cook are found to be inadequate to meet Dr. Cook’s stated rates, patients may be billed retroactively for the remaining balance of charges for services already received. Patients are encouraged to discuss their health insurance status with Dr. Cook at regular intervals.

Important Notice

The statements and products referred to throughout this site have not been evaluated by the FDA. They are not intended to diagnose, treat, cure or prevent any disease or condition. Dr. Cook recommends consulting your medical doctor or alternative health care provider before modifying your diet, using any new product, nutritional supplement, or doing new exercises.

Patriot Act

We may disclose your health information to authorized federal officials who are conducting national security and intelligence activities or providing protective services to the President or other important officials. By law we cannot reveal when we have disclosed such information to the government.